Privacy Policy
1. Overview
TeaSpins Casino operates under strict gambling regulations requiring the processing of player personal data to facilitate gaming participation and related services. This policy outlines data collection practices, usage purposes, and protection measures implemented by the platform.
Player registration constitutes acceptance of these privacy terms. Those unwilling to provide required personal information should refrain from using the service. The casino reserves the right to modify this policy periodically, with continued platform usage indicating acceptance of any updates.
2. Data Collection
Personal information collected may include:
- Registration details (name, date of birth, email, telephone number)
- Communication records via website, email, or live chat
- Complete transaction history and account activity
- Login data, traffic information, location data, and device details
- Verification documents (passport copies, bank statements, payment receipts)
- Survey responses and customer feedback submissions
3. Data Usage Purposes
Personal information serves the following functions:
- Processing betting transactions and payment methods
- Delivering gaming services and customer support
- Conducting identity verification and security checks
- Providing promotional communications (with explicit consent)
- Ensuring regulatory compliance including AML and CFT requirements
- Monitoring transactions for fraud prevention and security
- Performing market research and statistical analysis
4. Promotional Communications
The casino may utilise contact details for marketing purposes unless players opt out. Communications may include promotional offers from gaming partners and service providers.
Players can withdraw marketing consent through account settings or customer support at email@teaspins.support. Contest winners consent to name usage for promotional purposes where legally permitted.
5. Data Collection Methods
Information collection occurs transparently through service usage and direct interactions. Third-party providers, including fraud prevention services, may share relevant data with the platform under appropriate agreements.
Technical support providers and gaming content suppliers may access player information as necessary, with all parties bound by confidentiality requirements and privacy protection standards.
6. Internal Data Access
Information may be shared within the corporate group and with authorised business partners. Processing may occur through subsidiary companies or approved third-party processors.
Designated personnel including compliance officers, fraud analysts, customer service representatives, and VIP managers access player data solely for operational purposes. All staff members sign confidentiality agreements regarding player information.
7. Third-Party Disclosures
Player data is not sold or rented to external parties. Disclosure occurs only when:
- Required by legal obligations or regulatory demands
- Necessary for licensing compliance and regulatory reporting
- Essential for protecting casino or player safety
- Required by marketing service providers for authorised activities
- Mandated during business restructuring or ownership changes
Third-party social media features operate under respective platform privacy policies. The casino maintains no responsibility for external website privacy practices.
8. Data Retention
Account closure triggers data retention according to legal requirements. Information remains accessible solely for regulatory inquiries regarding financial records, fraud investigations, or illegal activity concerns.
Anti-money laundering regulations mandate minimum five-year retention periods for registration data and transaction records following account closure or final activity.
9. Security Measures
The platform implements comprehensive security protocols protecting personal information according to industry standards and applicable regulations.
Account access requires unique credentials and optional two-factor authentication. Players maintain responsibility for login confidentiality and preventing unauthorised access to their accounts.
10. Cookie Usage
Website visits generate automatic data collection including browser information, IP addresses, and referral sources. This occurs alongside platform providers and partners, potentially including demographic and usage analytics.
Cookie categories include:
- Essential Cookies: Enable basic website functionality and navigation
- Functional Cookies: Personalise user experience through preference storage
- Advertising Cookies: Measure marketing effectiveness and track conversions
Third-party service providers may deploy additional cookies for website improvement and campaign measurement. Browser settings allow cookie management, though restrictions may limit website functionality.